Terms of Service & Policies
Terms and Conditions​
All new and existing customers must agree to following terms and conditions prior to and during their lessons at Little Swimming Co.
Little Swimming Co. reserve the right to make changes to the terms and conditions. New terms and conditions will be posted on our website and will take affect from the said date. Previous versions of our terms and conditions will be available on request.
Lessons and Fees
Lessons can be booked via the website. We operate a waiting list throughout the year for most services. We will endeavour to accommodate your chosen time and date however we may have to offer an alternative time and date if there is no availability.
A half an hour 1-2-1 lesson at Little Swimming Co. will cost £25.00 per customer.
All customers are required to have Direct Debits set up for the commencement of lessons. If a Direct Debit is not set up Little Swimming Co. reserve the right to reallocate the lesson.
Direct Debits are to be set up via the following link http://www.littleswimmingco.co.uk/direct-debit-sign-up. Please allow at least 7 days for the Direct Debit to activate. If the Direct Debit is not activated in due time for the collection date, a one off cash or card payment may be requested.
​
Cancellations and Refund Policy​
Lessons with Little Swimming Co. may be ceased by giving 14 Days written notice.
Lessons paid for within the 14 day notice period will not be refunded to customers.
Lessons cancelled within 14 days of the start of each month are subject to a £10.00 Administration Fee.
​
There will be no personal customer holidays in the event a customer cancels a session within 72 hours these cannot be made up. Lessons cancelled with notice of 72 hours may be offered a catch up slot where available although availability cannot be guaranteed.
​Lessons cannot be cancelled without charge for absence, illness or holiday.
On any occasion the pool cannot provide you with your swimming lesson our variable Direct Debit will ensure the customer is not paying for lessons which cannot be undertaken by Little Swimming Co. Examples of this include, instructor cancellation, instructor holidays, or during our Christmas Closure.
Little Swimming Co. will endeavour to provide the same swimming teacher for each customer. In the event of management illness, annual leave or any other unavailability, Little Swimming Co. will provide a replacement instructor. A refund will not be offered if an alternative instructor is offered and declined by the customer. In the event an alternative teacher cannot be found then a refund will be offered.
Catch Up Slot Terms-​
Please note catch up lessons are not guaranteed, catch up lessons are a good will gesture to ensure swimmers are able to progress as they would without missing lessons, where lessons have been cancelled our instructors are still paid for their time and our overheads are still ongoing when a customer cannot attend a lesson.​
Catch up slots are not guaranteed with the same instructor teaching a regular session, where possible catch up slots can be allocated with a regular instructor. Refusal where the current instructor is not possible will mean forfeiting a catch up slot.
As you can appreciate there is a high amount of administrative effort required when organizing catch up slots, we see the benefit to try where possible to ensure the most consistency with your child’s lesson. In consideration letting us know you aren’t able to make a regular space allows us to keep this catch up system ongoing for everyone to benefit.
The maximum number of catch up sessions that can be taken are 2 in any three month period.
Where swimmers fall ill or suffer injury and will be absent for a considerable period of time, a lesson space will still need to be paid for in order to retain the space, an alternate swimmer can fill their space, or catch up lessons at the administrations discretion can be arranged.
Catch up lessons will not be refunded. These are not ‘owed’ to any customer.
Catch up lessons are also not permitted to be used as part of a swimmers regular time space.
Attendance and Conduct
Customers are expected to arrive 10 minutes prior to their lessons start time as no lessons can be over ran to accommodate late arrivals.
Customers must adhere to Little Swimming Co. code of conduct for swimmers and code of conduct for Parents. They are available to view below (scroll down).
Medical Information
Customers are also required to complete a New Starter Form prior to their first lesson.
It is the responsibility of the parent/guardian to complete the forms of any swimmer aged under 16 years old. This information must be updated every 12 months and when there are any changes to a swimmer’s medical condition.
All information obtained will be kept in accordance with Data Protection Laws.
Teachers and Employees
All Little Swimming Co. teachers hold a teaching qualification from either the Swimming Teacher’s Association (STA L2 ) or the Amateur Swimming Association (ASA L1 or 2) or a recognised alternative. In addition, all Little Swimming Co. teachers undergo full in-house training to ensure they meet our rigorous teaching standards. Teachers are subject to safeguarding training and DBS status.
​
Complaints and Dispute Resolution
We hope you will be happy with our product and services at Little Swimming Co. However, if you wish to make a complaint please direct all complaints to;
Ben Sabin
Little Swimming Co
Unit 2 Hubbway Business Centre
Cramlington
NE23 8AD
​
​
CODE OF CONDUCT FOR SWIMMERS
Swimmers are asked to:
General behaviour
1. Treat all everyone with due dignity and respect.
2. Treat everyone equally and never discriminate against another person on any grounds including that of age, sexual orientation, ethnic origin or nationality.
3. Have regard to their language: the use of inappropriate or abusive language, bullying, harassment, or physical violence will not be tolerated and could result in action being taken through Little Swimming Co. disciplinary or child welfare policy.
4. Display a high standard of behaviour at all times. Always report any poor behaviour by others to a member of Little Swimming Co. staff.
5. Recognise and celebrate the good performance and success of others.
Swimming Lessons
1. Treat your instructor and fellow swimmers with respect.
2. Arrive in good time on poolside before the lessons starts.
3. Take a quick shower before entering the water.
4. Ensure you have all your equipment with you, i.e. paddles; kick boards, hats, goggles etc.
5. If you need to leave the pool for any reason during training inform your instructor before doing so.
6. Listen to what your instructor is telling you at all times and obey instructions given.
7. Do not pull on the ropes as this may injure other swimmers.
8. Think about what you are doing during lesson and if you have any problems discuss them with your instructor.
9. If you have any problems with the behaviour of a fellow swimmer report them at the time to an appropriate adult.
CODE OF CONDUCT FOR PARENTS
Parents are expected to:
1. Complete and return the Medical Information Form as requested by the Little Swimming Co. and detail any health conditions / concerns relevant to your child on the consent form. Any changes in the state of your child’s health should be reported to the swimming instructor prior to the session. Ensure the Little Swimming Co. has up to date contact details for you and any alternative responsible adult.
2. Deliver and collect your child punctually to and from each session. Please inform the Little Swimming Co. promptly if your child is unable to attend.
3. Ensure your child is properly and adequately attired for their session including, all required equipment, i.e. hats, goggles etc.
4. Encourage your child to obey rules and teach them that they can only do their best.
5. Behave responsibly as a spectator and treat other swimmers, instructors, Little Swimming Co. staff and parents with due respect.
6. Ensure you do not use inappropriate language within Little Swimming Co.
7. Show appreciation and support your child and others.
8. Support Little Swimming Co. instructors and staff appropriately and raise any concerns you have in an appropriate manner. Little Swimming Co. Welfare Officers are Danielle Dickinson and Benjamin Sabin
9. Do not enter the poolside area unless requested to do so or in an emergency.
10. Most of all, help your child enjoy the sport and achieve to the best of their ability.
The company will undertake to:
1. Inform you at once if your child is ill and ensure their wellbeing until you are able to collect him / her.
2. Ensure good child safeguarding guidelines are followed at all times to keep your child safe.
3. Ensure all activities are properly supervised / taught / coached and consent is obtained for any activity outside of that previously agreed.
The parent has a right to:
1. Make a complaint to the company if they feel the Little Swimming Co. or a member of staff has not acted appropriately. Details of how to do this can be obtained from the Little Swimming Co. Welfare Officer, Ben Sabin.